#1 Provide Product Recommendation

Chatbots can provide an ‘always on’ service and answer queries at any time of day from anywhere—even during holidays and weekends when there’s no one in the office. Enhancing customer experience is one of the ways to improve customer service in an e-commerce store. An e-commerce store owner can evaluate how many customers have a positive or negative opinion about their products and services with an AI chatbot. AI chatbots for businesses are basically like online sales representatives who actively analyze the customers’ preferences through conversation and give valuable insights. Have you ever wondered how chatbots understand the human language?

• For a long time, eCommerce companies have looked for ways to connect with customers in real-time.
• The more AI chatbots are used and trained, the more they learn and interact with customers.
• Yes, eCommerce chatbots and shopping chatbots are the same and both the terms are used interchangeably.
• Making them wait longer than expected for an initial response, never mind a resolution, is only going to increase their frustration.
• Kelly developed a 6-month marketing strategy that included paid ads, SMM, mobile marketing, and marketing automation, resulting in an increase in ROI by 1200% in just 6 months.

Since chatbots are at the forefront of customer engagement, you can leverage them to urge your buyers to make a purchase with a discount. You can send automated triggers whenever the prospect is about ecommerce chatbots to abandon their cart. This will give you an opportunity to not persuade them to complete the purchase but also to understand the reason why they don’t want to proceed with the purchase at the time.

To bot or not to bot?

SnapTravel doesn’t need to get anyone to download its app in order to work and offers its services on intimate platforms like SMS and Facebook Messenger. Since eCommerce is evolving at an alarming rate, they need tactics to keep up with the trends that elevate the online shopping experience. Because doing the bare minimum like adding an email support doesn’t work anymore. You need a mechanism to provide quick answers that keeps the shopping experience intact. Yes, it’s possible to plug-in Facebook messenger directly into your website. Still, a third-party chatbot program gives you the power to set up automated conversations through scripts, answering popular questions, or assisting customers, without human interaction.

Different chatbots offer different features that can address both. As chatbots can handle 80% of the repetitive simple questions of your customers, they can help customer service executives to keep the locus of support to solve complex queries. By addressing complex queries with priority, you can win more customers while reducing the operation cost. AI chatbots enable eCommerce businesses to get hands-on real-time user interaction. This information can be analyzed to improve the services as per the user input. The instant access to critical data reduces the operation cost, and also maximizes the efficiency and functioning of a business.

Your customers want to talk to you

Users could quickly reorder using single tap, enabling them to send their previous order to the same address as before. In its first four weeks, this bot directly sold around 65,000 Mexican pesos in products, and 80% of the business’s sales are from the bot. LEGO’s chatbot is available in the UK, US, France, Poland and Germany. Using Facebook’s click-to-Messenger ads, in some of these markets Lego has seen a 6X return on ad spend. The bot also helped LEGO to reduce their cost per conversion by 31% (vs. other conversion-based ads). Ralph the Gift Bot will provide personalized gift recommendations to all users directly within Messenger.

Dhariana grew Remy’s Instagram account to 10k+ followers, increased leads from social media by 120% and increased organic views on Linkedin by 310%. Edwin helped CloudWaitress generate 2x conversions for 3+ consecutive months. They gained 10,000 new users and became one of Australia’s fastest-growing startups with 700% growth. Then, set up an automatic flow with a “smart delay” that prompts the customer to come to pick up their order when it’s done.

Make Use Of The Program’s Live Visuals

The chatbot can be used to direct them to your website or introduce them to ongoing deals and discounts they’d find there. You’re more likely to share feedback in the second case because it’s conversational and we as humans love to talk. Now think about walking into a store and being asked about your shopping experience before leaving. You walk into a store to buy a pair of jeans, but often walk out with a shirt to go along with it. That’s because the salesperson did a good job at not just upselling you a good pair of jeans, but cross-selling from another category of products available. No matter how in-depth your product description and media gallery is, an online shopper is bound to have questions before making a purchase.

These providers are solely focused on analytics, so they can track a ton of deep insights on your bot. They’re also useful for analyzing bots across multiple mediums. You can begin collecting analytics on your bot by either using analytics tools offered in some of the bot-building platforms, or you can tie your bot to an outside ecommerce chatbots bot analytics platform. 40% of U.S. teens use Kik, so it especially makes sense to launch your bot on their app if teens are a key buyer group. For example, the makeup company Sephora uses Kik for one of their chatbots. Facebook Messenger offers a Messenger Platform for building bots to publish on, of course, Messenger.

In Search of the Soul — Finding Human in AI-Part 1

Beauty Player 🧴The bot for this skincare startup asks users about their skin type. The chatbot can then recommend masks, moisturizers, and other products specifically suited for that prospect’s needs. It also saves the data from the user’s responses as attributes for future retargeting opportunities. Accelerate order status retrieval for customers by providing an automated conversational approach to order information. Retrieve their order information from your database and give customers relevant, up-to-date information about their order. Tell your customers stock information and delivery estimates right from the home page, product page, cart or checkout.

You just have to drag-and-drop content blocks to easily build the flow for the desired functionality. One of the significant challenges for ecommerce businesses is drop-off during the checkout process. In this case, chatbots can re-engage customers by providing relevant product information or troubleshooting technical issues.